PTP-PLAYERSTEACHINGPLAYERS LLC (PA)
Refund & Transfer Policy
Governing Law: Pennsylvania –
Terms • Privacy • Liability Waiver • Media Release • Refund Policy
- Refund Windows
30+ days before the event start date: 100% refund to the original payment method, minus any non-refundable payment processing fees.
14–30 days before the event start date: 50% refund.
Inside 14 days of the event start date: No refund.
All refund timelines are based on the local time at the event venue and the published start date/time of the program.
- Transfers
One-time transfers to another eligible PTP camp, clinic, training session, or market may be requested 30+ days before the event start date if space permits.
Transfers requested 14–30 days before the event start date are not guaranteed and may be limited by capacity, staffing, field availability, and age-group fit.
No transfers are available inside 14 days of the event start date unless approved by PTP in writing.
Credits or transfers, if issued, are valid only for the participant/family account originally registered and may not be sold, assigned, or transferred to another family.
- No-Shows, Missed Days, Late Arrivals, or Early Pickups
PTP does not issue refunds, prorated refunds, credits, or make-up days for missed sessions, no-shows, late arrivals, early pickups, voluntary withdrawal, scheduling conflicts, vacations, changes in family plans, or a participant choosing not to attend.
Once a program begins, no refunds will be issued for any unused portion of the program.
- Cancellations by PTP
If PTP cancels an entire program for reasons unrelated to weather, field conditions, facility closure, emergency circumstances, or other events outside of PTP’s control, and no reasonable alternative is offered, PTP may issue a refund, credit, or transfer option.
Weather-related cancellations, facility-related cancellations, emergencies, and other circumstances outside of PTP’s control are handled under Section 5 below.
- Weather, Field Conditions, Facility Closures & Emergencies
PTP camps, clinics, and training programs are held rain or shine unless conditions become unsafe.
PTP does not issue refunds or prorated refunds for weather-related delays, early dismissals, shortened sessions, field conditions, rain, heat, cold, poor air quality, lightning delays, facility closures, or other weather-related changes.
If severe weather, lightning, unsafe field conditions, excessive heat, poor air quality, facility closures, or emergencies require PTP to pause, delay, modify, relocate, shorten, reschedule, or cancel part of a program, PTP will make reasonable efforts to continue the program safely or provide an adjusted option when possible.
Adjusted options may include, but are not guaranteed to include, a modified schedule, indoor/shelter safety period, alternate field location, rescheduled date, make-up opportunity, transfer, or account credit.
Weather-related credits, transfers, make-up opportunities, or rescheduled dates are offered at PTP’s discretion and are not guaranteed.
Safety decisions are made by PTP staff based on field conditions, weather conditions, lightning risk, facility instructions, local guidance, and the safety of participants and staff.
- Injuries, Illness, or Participant Removal
PTP does not issue refunds for injuries, illness, or medical issues that occur before or during a program.
In limited cases, PTP may offer a credit or transfer with proper written documentation, but this is not guaranteed and is handled at PTP’s discretion.
If a participant is removed from a program due to behavior, safety concerns, failure to follow staff instructions, or violation of PTP rules, no refund, credit, or transfer will be issued.
- Payment Processing Fees
Any payment processing fees, registration platform fees, or transaction fees charged by third-party processors are non-refundable.
Approved refunds will be returned to the original payment method whenever possible.
- How to Request a Refund, Credit, or Transfer
All requests must be submitted in writing by email to luke@ptpsummercamps.com.
Please include the order number, participant name, program location, program date, parent/guardian name, and the requested action.
Requests are reviewed based on the date and time the written request is received.
© PTP-PLAYERSTEACHINGPLAYERS LLC • Pennsylvania, USA